Mphasis, a prominent player in the IT and business process outsourcing industry, is currently seeking individuals for the role of Trainee Customer Support Officer. The position is open to any graduate, emphasizing inclusivity and providing opportunities for a diverse range of educational backgrounds. With an experience requirement of 0-1 years, Mphasis encourages both fresh graduates and those with minimal professional experience to apply. The job locations for this role include Pune and Mangalore, offering candidates the flexibility to work in dynamic environments in either city.
Company Name: Mphasis
Job Role: Tr Customer Support Officer
Education Required: Any Graduate
Experience Required: 0 – 1 Years Experience
Job Location: Pune/Mangalore
Job Responsibilities:
- Respond to customer queries via inbound/outbound calls and emails within defined SLA’s.
- Record interaction using client system with proper classification.
- Refer Knowledge base and perform task as per defined process.
- Follow up and closure of interactions to ensure customer satisfaction.
- Passionate about customer service.
- Comfortable with Rotational shifts, extended working hours and weekly offs.
- Candidate should clear the V&A and online typing tests.
Required Technical Skills:
- Operating the computer- Intermediate
- MS Office – Intermediate
- Avaya/Phone Operating skills – Beginner
- Fluent in Spoken and written English with effective Business Communication
- Communication in neutral accent over phone
- Active listening and probing skills
- Basic knowledge of Insurance
