Amazon is currently seeking candidates for the role of CXQO Associate FTC in Hyderabad. This position requires applicants to hold at least a Bachelor’s degree. Amazon is open to considering individuals with varying levels of experience, ranging from entry-level to those with up to two years of professional experience. As a CXQO Associate FTC, employees will play a key role in ensuring customer satisfaction and quality operations. Located in the bustling city of Hyderabad, this opportunity offers a stimulating work environment within one of the world’s leading e-commerce and technology companies.
Company Name: Amazon
Job Role: CXQO Associate FTC
Education Required: Bachelor’s degree
Experience Required: 0 to 2 years
Job Location: Hyderabad
Job Responsibilities:
- Perform data collection tasks related to an Amazon device, application, or service.
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Basic Required Qualifications:
- Bachelor’s degree.
- 0 to 2 years of experience in a contact center or equivalent.
- Ability to work any shift including: nights, weekends and holidays.
- Comfortable working in an ambiguous and fast paced environment.
- Must be able to work from office.
- Must have PAN # and E-Aadhaar.
- High attention to detail.
Preferred Qualifications:
- Proven record of delivery of performance metrics in an Operations environment.
- Practical knowledge of data processing needs and trade-offs.
- Experience with root cause analysis.
- Experience driving process improvement initiatives and/or Lean/6 Sigma training.
