Tata Communications is currently offering a compelling opportunity for individuals to join their team as Engineers in Solution Engineering. The company is actively seeking candidates with a technical or engineering degree, emphasizing their commitment to recruiting individuals with a strong foundation in the relevant fields. This role welcomes a diverse range of experience levels, making it accessible to both fresh graduates and those with up to four years of experience.
Company Name: Tata Communications
Job Role: Engineer – Solution Engineering
Education Required: Technical/ Engineering degree
Experience Required: 0 – 4 years
Job Location: Pune, India
Job Roles and Responsibilities:
- In-depth Troubleshooting the issues observed during Ticketing flow, preparing dashboards, integration of interfaces and other core functionalities of ServiceNow.
- Issue reproduction in LE / UAT environment.
- Review Problem Trends and work towards RCA of similar issues.
- Incident reporting and follow up with next level supports (ticket handling).
- Should be able to perform in depth analysis, code review, isolate the problem and fix the bug/new feature enhancement.
- Should be able to conceptualize the test case around the bug fix/New feature enhancement.
- Ability to effectively communicate/interface with customer, vendor and provide solution.
- The role is responsible for solution engineering operations, for respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT/other domains.
Required Skills and Qualifications:
- Technical/ Engineering degree with 0-4 years of experience.
- SNOW Administrators & L1/L2 Applications Support Activity for ServiceNow Ticketing Tool.
- Proficient in ServiceNow Configuration and Implementations, should have good hand on experience creating Service now objects like Business Rules, Client Scripts, UI policies & Catalog item, Dashboard.
- Should possess good knowledge about Service Portal, Incident, Problem, Case ,Change Management and Service Request modules.
- Experience in configuring/working Mid server, Rest API, email integration technology with ServiceNow.
- Recommended ITIL, Service now administration certified candidate.
- Should be able to Analyze Traces / Logs received from customer / field & Applications.
- Should be able to do code changes and minor enhancements / change request.
