NTT Data is actively seeking candidates for the role of Voice Process, and they are conducting walk-in interviews in Noida, Uttar Pradesh. This opportunity is open to individuals with diverse educational backgrounds, welcoming both graduates and postgraduates. The company is flexible in its experience requirements, considering candidates with 0 to 4 years of professional experience. The walk-in interviews are scheduled for the 4th of December, offering interested individuals the chance to engage directly with the hiring process between 11.30 AM and 1.00 PM. This walk-in hiring event underscores NTT’s commitment to providing accessible opportunities for a wide range of candidates.
Company Name: NTT Data
Job Role: Voice Process
Education Required: Any Graduate. Any Postgraduate.
Experience Required: 0 – 4 years
Job Location: Noida, Uttar Pradesh
Responsibilities:
- Ensure that all assigned inbound calls are resolved.
- Follows the basic rules as provided on the SOP.
- Helps resolve outstanding issues from previous transactions.
- Take calls from providers/callers.
- Escalates calls to supervisor when transaction closing is delayed, or transaction exceeds contract processing schedule.
- Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
- Identifies and resolves issues around nonstandard pending transactions.
- Expedites calls to the supervisor when there is a delay in closure of transaction or transaction is crossing the processing timeline as per contract.
Required Skills and Qualification:
- Any Graduates (complete 15 years of education with original marksheets).
- Excellent Communication (both verbal & written).
- Expertise in customer handling.
- Comfortable in handling inbound voice calls.
Walkin Date and Venue:
Walkin Date: 4th December , 11.30 AM – 1.00 PM
Walkin Venue: Plot No. 7, Oxygen Business Park, Tower F, Sector 144, Noida, Uttar Pradesh 201307.
