SpiceJet, a prominent player in the aviation industry, is actively recruiting for the role of Senior Executive/Executive in Customer Experience, emphasizing a walk-in hiring event in Gurgaon. This unique opportunity is open to any graduate, underlining the company’s commitment to diversity in its talent pool. SpiceJet is seeking individuals with a range of experience, from fresh graduates to those with up to 5 years of professional background. The walk-in interviews are scheduled for the 12th of December, between 10:00 AM and 11:30 AM, providing interested candidates with a convenient window to showcase their skills and qualifications. The job location is in the corporate hub of Gurgaon, offering a dynamic work environment in the aviation sector.
Company Name: Spicejet
Job Role: Senior Executive/ Executive- Customer Experience
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job location: Gurgaon
Role and Responsibilities:
- Proactively attend to all the queries, complaints, and requests across the company’s Email.
- Raise issues to the concerned teams and follow up for resolutions.
- Proactively and continuously keep the customer and stakeholders informed about the status of the problem.
- High level of individual discretion to ensure customer satisfaction and business success.
- Build credibility with customers by empathizing with their problems in words, proactively understand their needs, and responding promptly.
- Accurately document all customer issues via emails and customer support tools, adhere to the process, and follow up timely.
- Highlight the noise in the social space to the key stakeholders within the organization and ensure speedy resolutions.
Required Skills Qualification:
- Good command over English Language, ability to effectively communicate information in written format.
- Customer service experience of at least one year.
- Should be smart, witty, and innovative writing skills.
- Willing to work in shift 24*7 shift.
Walkin Date and Venue:
Walkin Date: 12th December , 10.00 AM – 11.30 AM
Walkin Venue: Building 323, Udyog Vihar, Phase IV, Gurgaon – 122016
