Standard Chartered, a renowned global banking institution, is currently seeking qualified individuals for the position of Client Care Executive – Multi Skill PSB. This role is open to any graduate, reflecting the company’s commitment to diversity and inclusivity in its workforce. Ideal candidates for this position should bring 1-2 years of relevant experience to the table, showcasing their proficiency in client care and multi-skilled tasks. The job is located in the vibrant city of Chennai, a key hub for the banking and financial sector.
Company Name: Standard Chartered
Job Role: Client Care Executive – Multi Skill PSB
Education Required: Any Graduate
Experience Required: 1-2 years
Job Location: Chennai
Role and Responsibilities:
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on his queries / concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
- Follow up on delinquent accounts to negotiate for timely payments (if applicable).
Required Skills and Qualification:
- Graduate.
- Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role).
- Excellent communication skills in written and verbal English.
- Basic computer skills.
- Strong service / Sales / Collection orientation (as per the job role).
- Strong knowledge of bank’s products & services and willingness to learn new products.
- Manage conflicts and solve problems.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Flexible to stretch and work across different calendar days and time zones in a week/month.
- Age limit (please specify) if applicable.
