Cognizant is currently welcoming applications for the position of Graduate Trainee for the Service Desk role, specifically targeting individuals from the 2021, 2022, and 2023 batches. This opportunity is open to fresh graduates who have completed any 3-year full-time undergraduate degree program. As a Graduate Trainee at Cognizant, successful candidates will be an integral part of the Service Desk team, contributing to the company’s commitment to delivering high-quality services. The job locations for this position include Bengaluru, Chennai, and Kolkata, offering a variety of vibrant work environments. Joining Cognizant as a Graduate Trainee provides a platform for recent graduates to apply their academic knowledge, develop professional skills, and kickstart a rewarding career in the dynamic field of service desk operations.
Company Name: Cognizant
Job Role: Graduate Trainee(2021,2022 & 2023 batch) for Service Desk
Education Required: Any 3-year Graduation program (UG full time degree).
Experience Required: Freshers
Job Location: Bengaluru, Chennai, Kolkata
Role and Responsibilities:
- Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
- Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.
Required Skills and Qualification:
- 2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree).
- Candidates having 50 % in X, XII, Diploma or UG.
- Open to Indian nationals only.
- Being flexible to any work locations, shift timing, technology.
- The final Cognizant onboarding would be subject to satisfactory background verification.
- If PAN card is already available, ensure you have both first name and last name updated in the PAN card. If you do not have your last name updated in the PAN card kindly get it updated. Background verification will not be successful if last name is not updated in the PAN card. Background verification will not be successful if the PAN card name and the superset registered name is not matching. If PAN card is not available, kindly do not proceed with the application registration
