HCL Technologies, a renowned global IT services company, is actively seeking dynamic individuals for the position of Voice/Blended role. The company welcomes applications from any graduate, especially freshers who are eager to kickstart their career in the IT sector. The job location for this exciting opportunity is Chennai. HCL Tech is organizing walk-in interviews from 5th February 2024 to 7th February 2024, with the sessions scheduled between 12:00 PM and 2:30 PM. This walk-in hiring event presents an excellent chance for aspiring candidates to engage directly with the recruitment team and demonstrate their potential.
Company Name: HclTech
Job Role: Voice / Blended
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Chennai
Walkin Date: 5th February 2024 – 7th February 2024, 12.00 PM – 2.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individuals needs.
- Managing multiple client queries at once.
- Utilizing workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures.
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s.
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
- Ensure that good client/ consumer outcomes are at the center of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client/consumer expectations.
Required Skills and Qualification:
- Excellent communication skills both verbal and written Mandatory.
- A problem solving mind-set.
- The ability to multi task.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
Walkin Date and Venue:
Walkin Date: 5th February 2024 – 7th February 2024, 12.00 PM – 2.30 PM
Walkin Venue: HCL Technologies AMB 6:8, South Phase, Sidco Industrial Estate, Ambattur Industrial Estate, Chennai, Tamil Nadu 600058.
