Zycus is currently hiring for the position of Customer Service Executive, and they are seeking candidates with specific educational and professional backgrounds. The ideal candidate should have an MBA or be an Engineering Graduate (B.E./B.Tech) in Chemical, Mechanical, Electronics, IT, or Computer Science. With a preference for candidates with 1-3 years of experience, Zycus is looking for individuals who can contribute their expertise to the role. The job location is in Mumbai, offering an exciting opportunity for qualified professionals in the specified fields to join a dynamic team in the customer service domain.
Company Name: Zycus
Job Role: Customer Service Executive
Education Required: MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science
Experience Required: 1-3 years
Job Location: Mumbai
Role and Responsibilities:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay).
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns.
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction.
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes.
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing.
- Evaluate and suggest innovative solutions and workarounds for customer requirements.
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Required Skills and Qualification:
- MBA/Engineering Graduate (B.E./B.Tech) in Chemical/Mechanical/Electronics/IT/Computer Science Experience 1-3 years.
- Willingness to work in 24 X 7 shifts.
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders.
- Ability to learn, execute and excel. Multitask and work with priorities.
