Flipkart, a prominent e-commerce giant, is currently offering an exciting opportunity for freshers in the role of Manager Loyalty. The company is seeking candidates with any graduate degree, providing an inclusive opportunity for individuals from various educational backgrounds. This position is based in the bustling city of Bangalore, offering a vibrant work environment at the heart of India’s technology hub. As a Manager Loyalty at Flipkart, freshers have the chance to kickstart their careers in a dynamic and innovative organization. The role is likely to involve managing and enhancing customer loyalty programs, contributing to the company’s commitment to providing exceptional services.
Company Name: Flipkart
Job Role: Manager Loyalty
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
User Flow Analysis:
- Analyze and optimize user flow for loyalty and CTR (Click-Through Rate) to enhance overall customer experience.
Business Development:
- Strategize and execute business development initiatives for Supercoins gift vouchers, ensuring market penetration and revenue growth.
Super Elite Co-Branded Cards:
- Understand and enhance the Super Elite Co-Branded Cards business by optimizing customer flow, making it more desirable for end-to-end customers, and driving user acquisition.
Billing Reconciliation:
- Oversee billing reconciliation processes to ensure accuracy and efficiency, maintaining financial integrity.
Stakeholder Management:
- Effectively manage relationships with internal and external stakeholders to align business goals and foster collaboration.
Scratch Card Monetization:
- Develop and implement strategies for scratch card monetization through collaboration with internal Flipkart teams (1P) and external partners (3P).
Customer Acquisition Cost (CAC) Explanation:
- Provide detailed explanations of Customer Acquisition Cost to both internal and external partners, ensuring transparency and alignment of objectives.
Data Analytics for Campaigns:
- Utilize data analytics to evaluate and showcase the effectiveness of campaigns, enabling data-driven decision-making.
Required Skills and qualification:
- Experience in doing business development for loyalty, cobranded cards, Ads sales, brand alliances, etc., Loyalty Program Management, Loyalty, Rewards, Alliances, Strategic Partnerships, Loyalty Programs, Retention.
- Proven experience in business development and operations management.
- Strong analytical skills for data-driven decision-making.
- Effective stakeholder management and communication skills.
- Familiarity with loyalty programs, gift vouchers, and financial reconciliation.
- Understanding of co-branded cards and their impact on user acquisition.
- Prior experience in monetization strategies, especially scratch cards.
- Proficiency in explaining complex concepts like CAC to diverse partners.
