SmartBear is currently inviting applications for the position of Senior Product Support Engineer – BugSnag in Bengaluru. This role is open to any graduate, making it an inclusive opportunity for individuals from diverse educational backgrounds. SmartBear is particularly interested in freshers who are eager to embark on a rewarding career in product support. As a Senior Product Support Engineer working with BugSnag, the selected candidates will play a crucial role in providing support and resolving issues related to the BugSnag platform. This position at SmartBear in Bengaluru offers an excellent entry point for individuals looking to kickstart their professional journey in the software industry. SmartBear’s commitment to hiring fresh talent underscores its dedication to fostering a skilled workforce and promoting innovation in the field of product support.
Company Name: SmartBear
Job Role: Senior Product Support Engineer- BugSnag
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bengaluru
Role and Responsibilities:
- You will be reporting directly to the Product Support manager and be responsible for providing in-depth technical support to our customers. You will be working closely with our development teams as part of supporting customers, gaining knowledge of our systems and increasing your technical skill set. We take our customers’ problems very seriously, and providing quick, friendly help to our users is a top priority throughout the company.
- Troubleshoot, perform in-depth investigations and solve technical support issues with external customers (via email, GitHub, screenshare, live chat etc).
- Collaborate with and be a point of contact for fellow support colleagues and other internal organisations (e.g. development) to identify and propose solutions, achieving superior customer service.
- Identify fixes to bugs and define tasks for these to be implemented either by this support team or by other engineering teams.
- Obtain the necessary knowledge and skills to become a SME in our product, systems and supported languages and frameworks.
- Develop tools and enhance documentation to improve our support processes.
- Look for ways to improve productivity of issue resolution and better ways to help our customers.
Required Skills and Qualification:
- A personable, empathetic and professional manner when dealing with customers.
- Proficiency when reading, writing and speaking English.
- A systematic approach to problem solving and an eagerness to learn new skills and embrace new concepts and technologies.
- Experience as a mid-level software engineer or equivalent, working with multiple programming languages.
- Commercial experience of developing in at least 2 of the following categories of development languages.
- Mobile: e.g. Android/Obj-C/Swift/React Native/Unity.
- JavaScript: e.g. Javascript/React/Angular/Vue / Node.js.
- Scripting: e.g. Python/Ruby/PHP.
- Server: e.g. Java/Go/.NET.
