BCG, a prestigious global management consulting firm, is currently hiring for the role of IT Service Manager at their New Delhi location. This position welcomes candidates from diverse educational backgrounds, as any graduate is eligible to apply. With a focus on fostering talent, BCG specifically seeks freshers for this role, offering an exceptional opportunity for recent graduates to embark on a fulfilling career journey in IT service management. Joining BCG as an IT Service Manager promises exposure to cutting-edge technologies, innovative projects, and a collaborative work culture renowned in the consulting industry.
Company Name: BCG
Job Role: IT Service Manager
Education Required: Any Graduate
Experience Required: Freshers
Job Location: New Delhi
Role and Responsibilities:
- Leading the IT service operation in the offices within your remit.
- Supporting the BCG user community by adhering to best practices while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc.
- Lead in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements.
- Coordination of local office asset maintenance.
- Risk management and vulnerability controls with respect to assets, accounts & access management, and network.
- Provide proactive support for onsite AV resources and ensure training is provided to the BCG user community where necessary.
- Manage and coach all direct reports with regular check-ins to ensure performance is of a high standard, opportunities for professional growth is discussed, as well as providing timely and honest feedback when required.
- Lead on projects in an operational capacity for both global and local initiatives.
- Coordinate the completion and resolution of all tickets through the IT service management ticketing system as well as regular checks to ensure agreed SLA’s and KPI’s are being met.
Required Skills and Qualification:
- Analytically solving problems by using strong technical, organizational, and team working skills.
- Structured and logical approach to work.
- Building and maintaining relationships with key stakeholders and vendors.
- Communicating effectively, both verbally and in written form, with management groups, business service teams, external vendors, and technical staff.
- Coordinating and prioritizing daily team workload and managing first level escalations.
- Demonstrating interpersonal skills when coordinating daily support requests assigned through various channels (email, phone, ticketing system, live walk-ins, etc.)
- Acting as a technical expert by consistently evaluating existing systems and recommending technology for replacements and/or upgrades.
- Displaying a high level of emotional intelligence, steadfast composure, tact, patience, and the ability to handle stressful situations.
- Flexible approach to working outside of business hours to meet deadlines.
- Profound education and professional experience in managing Local IT operations.
- Experience in effectively communicating and presenting technical concepts to management, peer group and staff.
- Superior knowledge of commonly used IT concepts, practices, and procedures.
- Analytical skills and mindset to drive CSAT/ESAT scores.
