British Telecom is currently offering a promising opportunity for individuals to kickstart their career as Trainee Customer Service professionals. The position is open to any graduate, welcoming freshers to apply and join the esteemed telecommunications company. The job location for this role is in the bustling city of Kolkata, providing an exciting environment for individuals entering the field of customer service. British Telecom’s commitment to nurturing talent is evident in their walk-in interview scheduled for 28th February 2024, from 9:30 AM to 11:30 AM. This walk-in approach reflects the company’s efficient and inclusive hiring process, allowing candidates to showcase their potential in a face-to-face interaction.
Company Name: British Telecom
Job Role: Trainee Customer Service
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Kolkata
Walkin Date: 28 February2024 , 9.30 AM – 11.30 AM
Hiring Type: Walkin
Role and Responsibilities:
- Comply with Service level agreement and take necessary actions in cases of over and under delivery on service request to manage customer perception and expectation as well as delivery costs.
- Ownership of / Accountability for Proposal development end-to-end and order management.
- Responsible for workflow activities of all Requests and order enquiries to completion.
- Confirm appropriate actions assigned to the service request and doing regular follow-up in case of no response.
- Perform Order request tool updates throughout the lifecycle of the order Raising and tracking of purchase orders related to service requests.
- Order placement for Customerapproved service requests.
Required Skills and Qualification:
- Provide Experience in customer service in a Call Centre environment.
- Good cross-cultural awareness to be able to effectively communicate with UK customers.
- Exposure in Order management with the ability to recognise the customers needs.
- Good self-management (Attendance/Break Management/Adherence/AHT/Wrap).
- PC literate with good system navigation skills.
- Good Data input skills.Good Problem solving.
Walkin Date and Venue:
Walkin Date: 28 February2024 , 9.30 AM – 11.30 AM
Walkin Venue: Address- BT E services, DLF 2, Tower B, 7th floor, New town, Kolkata- 700135.
