Cognizant is currently offering an exciting opportunity for fresh graduates to step into leadership roles as Team Leaders at their Hyderabad location. The position of Team Leader at Cognizant involves guiding and overseeing a team to ensure successful project execution and client satisfaction. While prior experience is not mandatory, candidates are preferred to hold a graduate or post-graduate degree, with a preference for MBA graduates. This role provides an excellent platform for individuals to hone their leadership skills and embark on a rewarding career journey in a dynamic and innovative environment.
Company Name: Cognizant
Job Role: Team Leader
Education Required: Graduate /Post Graduate – preferably MBA graduates
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
Stakeholder/Business Management:
- Update trackers, Create/Update tickets, update required applications & tools and keep PM informed of new issues.
- Respond through email and chat.
- Provide updates and submit reports related to own area of work.
- Interface with the management both in terms of cascading messages from senior management and putting into practice strategy or modifications required for the process based on decisions taken.
Customer Relationship Management:
- Provide information, educate customer, troubleshoot, probe and fix issues.
- Interact with Customers (internal / external) to meet process deliverables.
- Create status reports for Customers (internal/external).
- Manage and resolve escalations and issues raised by Customers and Process Specialists.
- Seek regular feedback from Customers and communicate to the team.
Process Improvements and Adherence:
- Ensure adherence to Quality norms and processes.
- Discuss/ suggest the way forward, improvement areas to the Customer/process.
- Drive a culture of continuous improvement within the team.
Project Control, Management and Review / Program delivery:
- Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
- Conduct analysis, track services delivered.
- Review process audit findings and take corrective action to prevent negative results.
- Conduct Quality checks & periodical reviews for process adherence.
- Handle supervisory calls and report to manager on performance, status and any escalations.
People / Team:
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Provide work direction and guidance to team members.
- Establish systems and procedures in the team.
- Groom self and team to support vertical growth.
- Allocate work and tasks to the team.
- Report to the manager on performance, status and any escalations.
- Facilitate and participate proactively in knowledge sharing sessions.
- Conduct team building activities to enhance motivation.
Required Skills and Qualification:
- Education- Graduate /Post Graduate – preferably MBA graduates Knowledge of CRM tools & MS office tools, especially (Excel, PowerPoint).
- Speaking English.
- Field Serv Mgmt-Tech.
- After Sales & Service (Tech).
