eClerx, a prominent player in the business process outsourcing industry, is currently seeking candidates for the role of Customer Service Analyst. This exciting opportunity is ideal for freshers with a Bachelor’s degree in any field, showcasing eClerx’s commitment to providing opportunities for recent graduates. Additionally, candidates with up to 3 years of experience are encouraged to apply. The walk-in interviews are scheduled from 27th February 2024 to 7th March 2024, between 11:00 AM and 4:00 PM, offering a flexible timeframe for interested individuals to participate. The job location for this role is in the thriving city of Pune, known for its vibrant work culture.
Company Name: eClerx
Job Role: Customer Service Analyst
Education Required: Freshers with Bachelor’s degree in any field is preferred
Experience Required: 0 – 3 years
Job Location: Pune
Walkin Date: 27 February 2024 – 7th March 2024, 11.00 AM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Answering incoming calls from customers in a professional and courteous manner.
- Listening actively to customers and asking probing questions to fully understand their needs and concerns.
- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company’s CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company’s products and services, as well as industry trends and best practices.
Required Skills and Qualification:
- Excellent verbal and written communication skills in English.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Walkin Date and Venue:
Walkin Date: 27 February 2024 – 7th March 2024, 11.00 AM – 4.00 PM
Walkin Venue: Block 1, LG Floor, Embassy Quadron, Hinjawadi Phase 2, Rajiv Gandhi Infotech Park, Pune
