Ansys is currently in search of qualified individuals to fill the position of Technical Support Engineer II. This role is open to candidates with a Master’s or Bachelor’s degree in any engineering discipline. Ansys, a leading engineering simulation software company, requires applicants to have 0-2 years of relevant experience. The job location for this exciting opportunity is in the vibrant city of Pune. As a Technical Support Engineer II at Ansys, successful candidates will play a pivotal role in providing technical assistance and expertise to clients, ensuring the effective utilization of the company’s cutting-edge engineering simulation solutions.
Company Name: Ansys
Job Role: Technical Support Engineer II
Education Required: Masters or Bachelor’s degree in an engineering discipline
Experience Required: 0-2 years
Job Location: Pune
Role and Responsibilities:
- Apply engineering expertise and knowledge of simulation techniques of Ansys Mechanical products to provide highest level technical support to Customers and Channel Partners.
- Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of large scope, complex problems, to improve customers’ productivity and satisfaction with ANSYS products.
- Identify the knowledge gap based on the latest industry trends and requirements.
- Work with multiple subject matter experts to address the gaps.
- Create knowledge on the latest Ansys product releases.
- Develop technical expertise in one or more simulation areas.
- Design, construct, and maintain data. Data pipeline development
- Participate in other strategic and company initiatives, as needed.
- Be agile and open to new responsibilities based on the business need.
- Learn and gain expertise in new technical areas as and when required.
- Developing simulation best practices, solutions, FAQs for knowledge base.
- Develop and strengthen long-term relationships with customers.
- Develop technical expertise in one or more simulation areas.
- Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes.
- Participate in application field testing of new releases to ensure that new features and workflows will address customer requirements.
Required Skills and Qualification:
- Masters or Bachelor’s degree in an engineering discipline (Mechanical/Applied Mechanics/Aerospace/Automotive)
- Sound Knowledge of Structural mechanics & Finite Element Analysis
- Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
- Engaging personality, engineering curiosity and willingness for continuous learning.
- Ability to work independently, as well as with others in a diverse team environment.
- Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
- Strong organizational and time management skills, possesses a sense of urgency.
- Projects a professional image and demonstrates business acumen, driven to succeed
- Interested in working with customers and willing to travel.
- Experience in using commercial or in-house FEA software for real world, industry level applications.
- A minimum of 0-2 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
- Knowledge of Python
- Experience of being part of engineering product development cycle an added advantage
