International Business Machines (IBM), a global leader in technology and innovation, is inviting fresh graduates to join their team as Technical Support Engineers. This exciting opportunity is open to individuals with a Bachelor’s or Master’s Degree in relevant fields. As a Technical Support Engineer at IBM, you will have the chance to work on cutting-edge technologies and be part of a dynamic team that provides crucial support to clients. The role is based in the bustling city of Bangalore, known for its vibrant tech community. This position offers an excellent starting point for freshers to build a foundation in the field of technology, gain hands-on experience, and contribute to the success of IBM’s innovative projects.
Company Name: International Business Machines. (IBM)
Job Role: Technical Support Engineer
Education Required: Bachelor’s Degree, Master’s Degree
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills.
- Performing and managing medium to complex production (Technical) support tasks and activities that require beginner to subject matter knowledge regarding application and its functionality.
- In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause.
- Our engineers continually flex their technology skills through driving problem resolution using improvements to existing and/or new technical support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.
- This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting appliance hardware, software & firmware problems within IBM Automation spanning multiple operating systems, virtual, and cloud.
- Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.
Required Skills and Qualification:
- Distributed/UNIX/Linux operating systems.
- Knowledge of public or private cloud and knowledge of infrastructure and software.
- Knowledge of IBM Storage technologies eg. V7000, FS900.
- Understanding of Networking.
- Knowledge on Compute, VMs – VMWare, KVM.
- Working knowledge of database systems.
- Ability to troubleshoot and identify the root cause of issues.
- English language skills including read, write and speak.
- Communication and customer focus skills – be able to understand customer problems and articulate complex problems.
- Bachelor’s Degree in Computer Science or related field preferred.
