Navi Technologies is currently offering an exciting opportunity for individuals interested in the Semi Voice process. This position is open to any graduate with a willingness to excel in a dynamic work environment. With a flexible experience requirement of 0-5 years, Navi Technologies is welcoming both fresh talent and experienced professionals to join their team. The job is based in the bustling city of Bengaluru, known for its thriving tech industry. As a convenient and accessible hiring method, Navi Technologies has organized walk-in interviews from 8th March 2024 to 17th March 2024, between 10:00 AM and 11:30 AM. This walk-in approach allows candidates to directly interact with the hiring team, providing a unique opportunity for prospective employees to showcase their skills and qualifications.
Company Name: Navi Technologies
Job Role: Semi Voice process
Education Required: Any Graduate
Experience Required: 0-5 years
Job Location: Bengaluru
Walkin Date: 8th March 2024- 17th March 2024, 10.00 AM – 11.30 AM
Hiring Type: Walkin
Role and Responsibilities:
- Provide multi-channel customer support for Navi’s products, ensuring privacy and
professionalism. - Educate customers about Navi’s products and services.
- Identify and escalate priority issues to Team Leaders/SMEs and relevant
stakeholders. - Achieve agreed Key Performance Indicators (KPIs) and Objectives.
- Adhere to internal policies, procedures, and processes, collaborating effectively
with the team for seamless support.
Required Skills and Qualification:
- 0-4 year of customer support experience with proficiency in English and Hindi
additional fluency in regional languages is advantageous. - Preferred experience in AMC and Digital Gold services and familiarity with CRM
and Inbound/Chat/Email tools. - Flexible availability for rotational rosters, including weekends and evenings.
- Ability to provide extended support during business requirements and meet SLAs.
- Comfortable working across different channels such as Chat, Inbound Calls, and
Email.
Walkin Date and Venue:
Walkin Date: 8th March 2024- 17th March 2024, 10.00 AM – 11.30 AM
Walkin Venue: Vaishnavi Tech Square, Ibbaluru, Bellandur, Bengaluru, Karnataka – 560103
