Sopra Steria, a leading digital transformation and consulting firm, is actively recruiting for the position of Specialist Process Executive. This role presents an exciting opportunity for individuals with a Bachelor’s degree in a relevant field. Sopra Steria values candidates with a diverse range of experiences, requiring a minimum of 1-4 years in the industry. The job location for this position is in the thriving city of Noida, known for its vibrant business environment. As a Specialist Process Executive at Sopra Steria, you will play a key role in contributing to the company’s digital initiatives and process enhancements.
Company Name: Sopra Steria
Job Role: Specialist Process Executive
Education Required: Bachelor’s degree in a relevant field.
Experience Required: 1-4 years
Job Location: Noida
Role and Responsibilities:
- Develop and deliver Voice & Accent training programs to enhance the communication skills of the team.
- Evaluate and analyze call quality to identify areas for improvement.
- Design and implement soft skills training sessions focusing on various aspects, such as interpersonal skills, teamwork, and customer service.
- Create engaging and interactive training materials to ensure effective knowledge transfer.
- Regularly assess call quality through effective monitoring and feedback mechanisms.
- Provide constructive feedback to team members to improve communication and customer interaction.
- Conduct training sessions for new hires, ensuring a smooth onboarding process.
- Customize training modules based on the specific needs of different teams.
- Demonstrate excellent communication skills both in written and verbal communication.
- Collaborate with team leaders to address communication gaps and implement improvement strategies.
- Maintain accurate and up-to-date training records and documentation.
- Provide regular reports on training effectiveness and areas for improvement.
Required Skills and Qualification:
- Bachelor’s degree in a relevant field.
- Proven experience as a Trainer in a BPO or similar environment.
- Strong expertise in Voice & Accent training, call quality assessment, and soft skills development.
- Excellent communication and presentation skills.
- Ability to create engaging and effective training materials.
- Strong organizational and interpersonal skills.
