Cars24 is currently recruiting for the position of Grievance Associate in Gurugram. This role welcomes applications from any graduate, offering an opportunity for individuals from diverse educational backgrounds to apply. With a range of 0 to 5 years of experience, this position is suitable for both fresh graduates and experienced professionals seeking new challenges. Cars24 is conducting walk-in interviews from the 18th to the 22nd March 2024, between 9.30 AM and 5.30 PM, providing flexibility for interested candidates to attend. This hiring type reflects Cars24’s commitment to accessibility and inclusivity in their recruitment process.
Company Name: Cars24
Job Role: Grievance Associate
Education Required: Any Graduate
Experience Required: 0 – 5 years
Job Location: Gurugram
Walkin Date: 18th March 2024 – 22nd March, 9.30 AM – 5.30 PM
Hiring Type: Walkin
Role and Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels (Which involves calling, mail, and face-to-face interactions with the customers too)
- Timely acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Timely follow-up with involved stakeholders to ensure prompt resolution to the customer
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Ensuring all the daily operational tasks are done timely with zero error.
Required Skills and Qualification:
- Excellent verbal and written communication with interpersonal skills.
- Extreme ownership of the assigned task.
- Strong sense of initiative, and willingness to learn and adapt.
- Process Orientation in daily tasks.
- Desire and ability to think like the customer.
- Problem-solving- the ability to analyze problems, the creativity to translate them into solutions, and the commitment to execute them to completion.
- Highly analytical (proficient in Excel), data-oriented, understanding of business, and ability to multi-task.
- Ability to connect with people across teams & and levels.
Walkin Date and Venue:
Walkin Date:18th March 2024- 22nd March, 9.30 AM – 5.30 PM
Walkin Venue: Location- Tower C, 7th Floor, SAS Building, CH Baktawar Singh Rd, Medicity, I, Sector 38, Gurugram, Haryana 122001
