Amazon is currently seeking fresh graduates for the position of Support Engineer – ASV in Bangalore and Mumbai. This role is open to any graduate, offering an excellent opportunity for individuals from diverse educational backgrounds to start their careers with a global leader in e-commerce. As a Support Engineer – ASV at Amazon, freshers will have the chance to work in a dynamic environment, providing technical support and solutions to ensure the smooth operation of Amazon’s systems and services. With job locations in both Bangalore and Mumbai, this role provides flexibility and exposure to different working environments and cultures.
Company Name: Amazon
Job Role: Support Engineer – ASV
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Bangalore, Mumbai
Role and Responsibilities:
- Propose improvements to our existing processes in order to improve the team’s speed, quality, and efficiency.
- Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and production launches.
- An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.
- Provide the first level of support for handling Jiras, tickets, and operational issues from production services
- Provide engineering support for our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
- Work on maintenance-driven coding projects, primarily in Python.
- Read and understand scripts and make code fixes to resolve issues.
- Develop tools and automate manual operational tasks and easy maintenance of our services.
- Build monitoring metrics dashboard, and report system health and support status metrics.
- Work with remote teams for handing off or taking over active support issues and to create a team-specific knowledge base and skill set.
Required Skills and Qualifications:
- Experience in technical support.
- Knowledge of networking protocols such as HTTP, DNS, and TCP/IP.
