Cognizant is actively seeking candidates to fill the position of Process Executive – Data, offering a promising opportunity for freshers to commence their careers in data processing. With educational requirements including a BE/ BTech/ MCA Bachelor’s degree or equivalent experience (minimum completion of 2 years), this role ensures a diverse pool of applicants. Located in the vibrant city of Chennai, this position presents an exciting entry point into the realm of data management and analytics. As a Process Executive at Cognizant, you’ll be entrusted with handling and analyzing data, contributing to the company’s efficiency and success.
Company Name: Cognizant
Job Role: Process Executive – Data
Education Required: BE/ BTech/ MCA Bachelor’s Degree or equivalent experience (should have completed at least 2 years)
Experience Required: Freshers
Job Location: Chennai
Role and Responsibilities:
- Connect with the customer through various channels, including chat support.
- Effectively communicate information on products/services and/or troubleshoot issues within the specified time frames as agreed upon with the client, in a manner that is understandable by the end user/ customer.
- Meet process SLAs / metrics – productivity and quality targets within the established timelines.
- Ensure process guidelines are followed and met as documented.
- Adhere to security practices set by the organization.
- a Submit Events, including complaints regarding the quality of IT services (eg, nonfunctioning hardware, system access needs, other issues with hardware or software) and other inquiries regarding hardware, software, and IT services.
- a inbound call on customer complaints.
- b Customer Service emails from the end customer and store employees.
- Complete mandatory training for self as identified.
- Align individual goals with team objectives (work cohesively with the team).
- Participate and contribute to organizational activities.
- Schedule and manage appointments for technicians based on availability to portal and customer.
- manage client expectations and objection handling.
Required Skills and Qualification:
- BE/ BTech/ MCA Bachelor’s degree or equivalent experience (should have completed at least 2 years.
- MS Excel.
- MS Word.
