Hindustan Computers Limited is currently hiring for the position of Senior Analyst in Hyderabad, targeting individuals with a B-Tech degree. This role offers an excellent opportunity for candidates with 0 to 2.5 years of experience to grow and excel in their careers. As a Senior Analyst at Hindustan Computers Limited, you will have the chance to contribute to impactful projects and work alongside a talented team. The company values innovative thinking and encourages employees to continuously learn and develop their skills. Joining Hindustan Computers Limited as a Senior Analyst in Hyderabad promises a dynamic and rewarding professional journey.
Company Name: HCLTech (Hindustan Computers Limited)
Job Role: Senior Analyst
Education Required: B. Tech
Experience Required: 0 – 2.5 Years
Job Location: Hyderabad
Role and Responsibilities:
- To maintain high login Efficiency (Availability) for customers.
- To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within the agreed SLA of ticket volume and time.
- To update work logs and follow shift escalation process to escalate complex problems to appropriate support specialists or route problems to 2nd and 3rd-level IT support staff as the case be.
- Work on value-adding activities such as Knowledge base update and self-development.
- To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements, and company policies.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases.
Required Skills and Qualification:
- Service Desk.
- B. Tech.
- 0 – 2.5 Years Experience.
