GlobalLogic is currently seeking candidates for the position of Engineer and product Support in Gurgaon. The role requires candidates to have any graduate degree and preferably 1 – 3 years of experience. As an Engineer in Product Support at GlobalLogic, successful candidates will be responsible for providing technical assistance and resolving product-related issues for clients. This position offers an exciting opportunity for individuals with a background in engineering to apply their skills and expertise in a dynamic work environment.
Company Name: GlobalLogic
Job Role: Engineer, Product Support
Education Required: Any Graduate
Experience Required: 1 – 3 years
Job Location: Gurgaon
Role and Responsibilities:
- Triage issues come from various channels such as phone, chat, or web portals.
- Prioritize customer urgency and issue priority.
- Search and reuse information gained from Adobe internal information repositories.
- Log all incidents and requests into the Adobe case management system.
- Accurately document all customer interactions in a case management system.
- Connect issues and cases to the most appropriate and effective resource.
- Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers’ time and effort.
Required Skills and Qualification:
- Ability to assess customer sentiment at all stages during the communication.
- Ability to drive issues through the organization with urgency.
- Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
- Ability to understand the business impact of issues.
- Ability to stay calm under stressful conditions while driving issues.
