Morningstar is offering an opportunity for freshers to join as Solutions Specialists in Gurugram. The role requires candidates to have either an MBA in Finance, a CA qualification, or at least a bachelor’s degree in any stream, with preference given to those with backgrounds in engineering, mathematics, or computer applications. As a Solutions Specialist at Morningstar, individuals will have the chance to work with cutting-edge financial technologies and contribute to innovative solutions. This position provides an excellent platform for recent graduates to launch their careers in the finance industry, offering exposure to diverse projects and opportunities for professional growth within a globally recognized organization.
Company Name: Morningstar
Job Role: Solutions Specialist
Education Required: MBA in Finance, CA, or minimum graduation in any stream.A bachelor’s degree in engineering, Math’s or computer applications
Experience Required: Freshers
Job Location: Gurugram
Role and Responsibilities:
- Understand, uncover areas for improvement within the product, and share the analysis with the product squad.
- Understand the issues raised by the customers and provide the expertise, workarounds, and Interim solutions till it is triaged and fixed by the product squad.
- Keep track of all the tickets that are escalated to product squad and help in prioritizing these items.
- Perform defect analysis and come up with root cause analysis.
- Analyse enhancement requests and help in prioritizing these feedbacks.
- Help in bringing down the count of invalid requests raised with the product team.
- Provide functional expertise and training sessions to the customer support (L1) team.
- Understand the business needs and intent of the customers raising the similar queries and share the fortnightly insights to the product team.
- Effectively communicate insights and plans to cross-functional team managers and management.
- Work closely with clients, product squad, and managerial staff.
- Prioritizing initiatives based on business needs and requirements.
- Serving as a liaison between stakeholders and customer support team.
- Serving as the subject matter expert to help resolve queries.
- Regularly conduct research & development for competitions, what’s new and product feasibility and forecast.
- Prioritize multiple tasks effectively and ensure issues are identified, tracked, reported on, and resolved.
- Give proactive feedback regarding day-to-day operations and strive to improve performance.
- Analyse statistics and compile accurate reports.
Required Skills and Qualification:
- MBA in Finance, CA, or minimum graduation in any stream. Financial domain knowledge.
- Excellent writing, communication, problem-solving, organizational, and analytical skills.
- Working experience in Agile methodology. Understanding of how a software development lifecycle, scrum and agile team works.
- Awareness of end to end business analysis and Project/Product management processes.
- Excellent documentation skills.
- A bachelor’s degree in engineering, Math’s or computer applications will be added advantage.
- Prior usage of any ticketing applications, such as Jira, Zendesk, Salesforce or Bugzilla.
