Ramboll, a renowned global engineering, architecture, and consultancy firm, is currently seeking candidates for the role of Software Support Executive in Hyderabad. Ideal candidates for this position should preferably be in their final year or hold a degree in technical IT or electronics. While prior experience is not mandatory, individuals with up to three years of experience are encouraged to apply. This role offers an excellent opportunity for candidates with a technical background to apply their skills in a dynamic work environment. As a Software Support Executive at Ramboll, you will have the chance to work with cutting-edge technology and provide essential support to software systems.
Company Name: Ramboll
Job Role: Software Support Executive
Education Required: Final Year/ Degree preferred – Technical IT/ Electronics preferred
Experience Required: 0 – 3 Years
Job Location: Hyderabad
Role and Responsibilities:
- Communicate with customers by e-mail and phone, providing the first line of customer support.
- Support all customers with product training, knowledge, and expertise.
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Document internal procedures.
- Escalate cases when appropriate to the Support manager.
Required Skills and Qualification:
- Final Year/ Degree preferred – Technical IT/ Electronics preferred.
- Strong interpersonal and communication skills(oral and written) for customer support via phone or email.
- Working knowledge of fundamental operations of relevant software and hardware.
- Take ownership of and troubleshoot problems and follow through to resolution.
- Proficient knowledge of MS Office Suite.
- SQL Knowledge & SDLC knowledge added advantage.
