IndusInd Bank is currently seeking candidates for the role of Phone Banking Officer in Mumbai. This position requires candidates to hold a graduation degree in any stream, with a passing certificate as mandatory. Whether you’re a recent graduate or have up to four years of experience, Indusind Bank welcomes you to attend their walk-in interviews from March 18th to March 22nd, 2024, between 10:00 AM to 4:00 PM. This walk-in hiring opportunity offers a convenient platform for interested individuals to apply and potentially secure a position with the bank. As a Phone Banking Officer at Indusind Bank, you will play a vital role in providing quality service to customers over the phone.
Company Name: Indusind Bank
Job Role: Phone Banking Officer
Education Required: Any Graduate
Experience Required: 0 – 4 years
Job Location: Mumbai
Walkin Date: 18th March 2024 – 22nd March 2024, 10.00 AM – 4.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Answer inbound calls and assist customers with their Queries/ Requests/ Complains.
- Raise Requests & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators, highlight and suggest improvement
- Adherence to the monthly Scorecard parameters including Quality, Efficiency, and Accuracy
- Maintain adequate knowledge levels on products, processes, and systems used
- Ensure sales targets are met.
Required Skills and Qualification:
- Excellent verbal communication skills in English.
- Ability to comprehend, capture as well as interpret basic customer information.
- Strong customer service focus.
- Knowledge of Banking/ Credit cards preferred.
- Knowledge of sales will be an added advantage.
Walkin Date and Venue:
Walkin Date: 18th March 2024 – 22nd March 2024, 10.00 AM – 4.00 PM
Walkin Venue: IndusInd Bank, 4th floor, Opus Centre, opposite Tunga Paradise Hotel, MIDC, Andheri East (Metro station: JB Nagar).
