Ford is currently hiring for the role of Monitoring Services across various locations in India. Candidates for this position are required to hold a bachelor’s degree in computer science or its equivalent. This entry-level role is specifically tailored for freshers, offering them an opportunity to launch their careers in the automotive industry with a globally recognized brand like Ford. With job locations spanning across India, Ford provides accessibility and opportunities for aspiring professionals from different regions to join their teams. As a Monitoring Services employee at Ford, individuals will have the chance to apply their academic knowledge in real-world scenarios, contributing to the efficient monitoring and maintenance of critical systems.
Company Name: Ford
Job Role: Monitoring Services
Education Required: Bachelor’s degree in computer science or equivalent
Experience Required: Freshers
Job Location: Across India
Role and Responsibilities:
- Manage Incident Advisories from initiation to resolution or workaround implementation
- Responding to a reported service incident, identifying the cause, and initiating the incident management process.
- Excel at multitasking and remain judicious during major incidents.
- Facilitate and manage Incident Bridge calls.
- Keep management updated on critical and high-impact issues.
- Proactively capture and communicate data relating to active incidents.
- Prepare and publish preliminary and final analysis for Major/Critical Incidents.
- Ensure Vendor tickets are opened with correct severity codes.
- Escalate vertically with vendors as required to expedite resolution/response.
- Stay informed about problems and change activities that may affect service.
- Conduct the Daily Operations Review (DOR) meeting with ITO and PDO Managers & Supervisors
- Ensure post-event/incident follow-up actions are addressed.
- Facilitate post-mortems and lessons learned meetings and publish findings as required.
- Escalate and engage the right teams within Ford and external vendors for quicker resolution of incidents.
Required Skills and Qualification:
- Proficient in communicating effectively with senior management up to the director level
- Demonstrate the ability to motivate and inspire diverse teams to achieve incident resolution
- Strong facilitation and verbal skills to take command and control of global situations, including interactions with upper management
- Proficient in analytical skills within both IT and business domains
- Adaptable to learning new business areas and technologies
- Capable of managing ambiguity and competing requirements during critical outages
- Assertive in prioritizing and addressing competing and varying requirements
- Strong problem-solving skills to assist Subject Matter Experts in resolving incidents without needing in-depth technical knowledge
- Skilled in collaborating across regions effectively
- Understanding of and adherence to security and controls standards
- Experience working with third-party suppliers, vendors, or external business partners
- Bachelor’s degree in computer science or equivalent
