Genpact, a global leader in business process management and services, is currently offering opportunities for the role of Process Associate in Hyderabad. This position welcomes freshers with a Bachelor’s degree or its equivalent educational qualification. As a Process Associate at Genpact, individuals will have the chance to kickstart their career in a dynamic and supportive environment. Joining Genpact in Hyderabad promises exposure to diverse business processes and the opportunity to develop valuable skills in process management and execution.
Company Name: Genpact
Job Role: Process Associate
Education Required: Bachelor’s/Graduation /Equivalent
Experience Required: Freshers
Job Location: Hyderabad
Role and Responsibilities:
- Collect the delinquent amount from the customer over the phone or take promises from them to make the payment.
- Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund and Follow-up on customer/internal disputes, customer questions and working between departments to get a resolution.
- Inbound & outbound calling.
- Provide payment plans based on customer requirements.
- Maintain a deep understanding of client processes and policies.
Required Skills and Qualification:
- Graduate (in any stream)
- Excellent Communication Skills (verbal and written)
- Preferred qualifications.
- Good customer handling skills.
- High Energy level.
- Effective probing skills and analyzing / understanding skills.
- You should be able to work on a flexible schedule (including weekend shifts)
