Sophos is currently recruiting fresh graduates for the position of IT Support Engineer in Ahmedabad. As a leading provider of cybersecurity solutions, Sophos offers an exciting opportunity for individuals from diverse educational backgrounds to begin their careers in the IT industry. The role of an IT Support Engineer involves providing technical assistance to users, troubleshooting software and hardware issues, and ensuring the smooth functioning of IT systems. With no prior experience required, this position is perfect for recent graduates eager to gain practical experience and develop their skills in a dynamic and fast-paced environment.
Company Name: Sophos
Job Role: IT Support Engineer
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Ahmedabad
Role and Responsibilities:
- interact with customers through video calls, chat, email or in-person to triage and resolve tickets using existing knowledge.
- Provide high-quality and personalized IT support to senior executives.
- Support onboarding of new employees
- Support and facilitate leading Major Incident and problem management processes, ensuring processes are followed, and RCAs are progressed as required.
- Reporting of statistics relating to OLAs and SLAs
- Define, create, and review Standards, and Procedures relating to IT services.
- An active player within larger IT SME-driven projects.
Required Skills and Qualification:
- Excellent communication skills in English both written and verbal. (Able to draft communication to a broad audience of users, including companywide communications).
- Support the creation of engineering and customer training materials.
- Excellent customer service and problem-solving skills to delve deep into issues, collaborating with internal and external parties as necessary, ensuring a repeating issue is resolved and fully documented.
- Keep up with the latest technologies, IT Concepts, innovations, and industrial standards and how it be applied to IT Services.
- Demonstrates strong presentation, organization, and leadership skills.
- Ability to identify, own, and drive solutions to technical challenges.
