Flexera is currently seeking passionate individuals to join us as Technical Support Engineers at our Bangalore location. The ideal candidates for this role should hold a Bachelor’s degree in computer science. We welcome freshers who are enthusiastic about beginning their careers in the field of technical support. As a Technical Support Engineer at Flexera, you will have the opportunity to work with cutting-edge technology and provide assistance to our valued customers. This position offers a great learning experience and the chance to grow within a dynamic and innovative company.
Company Name: Flexera
Job Role: Technical Support Engineer
Education Required: Bachelor’s degree in computer science,
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Provide exceptional technical support to customers and partners via email, phone, and screen-shares.
- Respond with professional updates to customers via the support system within agreed Service Level Agreements (SLAs).
- Troubleshoot complex issues and provide timely resolution.
- Create, maintain, publish articles for Flexera’s Knowledge Base.
- Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
- Able to work hours that align with Flexera’s global customer base (APAC, EMEA, North America).
Required Skills and Qualification:
- Passionate customer orientation and dedication.
- Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies/skills.
- Solid interpersonal skills. Excellent verbal, written, and listening communication skills with English. Applies a communication strategy that is appropriate and effective for the situation, or context and target audience. Successfully conveys and receives intended messages while maintaining relationships.
- Takes responsibility for individual, team, organizational and customer success. Manages time, goals, and priorities to continuously improve and add value.
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
- Comfort in a fast-paced environment where team success is encouraged.
- Experience with Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries, and networking
- Basic programming and scripting knowledge e.g., PowerShell
- Bachelor’s degree in computer science, information technology or related field
