Irdeto, a renowned global leader in digital platform security solutions, is currently hiring for the position of Service Operations Engineer in Noida. The role necessitates candidates to hold either a bachelor’s or master’s degree in Computer Science or a related technical discipline, underscoring the company’s dedication to recruiting individuals with a strong educational foundation. With an experience requirement ranging from 1 to 3 years, Irdeto seeks candidates with moderate experience in the field. As a Service Operations Engineer at Irdeto, successful candidates will play a pivotal role in ensuring the efficient functioning and optimization of the company’s services. This opportunity offers an exciting platform for individuals to apply their technical expertise and contribute to the advancement of digital platform security solutions.
Company Name: Irdeto
Job Role: Service Operations Engineer
Education Required: a Bachelor’s or master’s degree in Computer Science or a related technical discipline.
Experience Required: 1-3 Years
Job Location: Noida
Role and Responsibilities:
- As a SOC Engineer, you provide support for our internal & external customers.
- Responsible for troubleshooting incidents to quickly resolve the issues per documented run-books and procedures.
- Effectively respond to monitoring alerts, incident tickets, and information requests within predefined SLA’s.
- Handling communication and notifications on major issues to all stakeholders.
- Work on continuous improvement, development, and maintenance of procedures and their documentation.
- Automate operational tasks where applicable (Slackbot, FreshService workflows, etc)
- Work with core monitoring tools such as Splunk Cloud, Splunk Observability, Splunk On-Call, Grafana, Pingdom, and AWS
- (Amazon Web Services) CloudWatch.
- Perform troubleshooting to quickly resolve the issues.
- Provide maintenance and support for SOC tool suite
- This position will involve a 24*7 shift rotation.
Required Skills and Qualification:
- You have (recently) completed a Bachelor’s or master’s degree in Computer Science or a related technical discipline.
- 1-3 Years of experience in IT.
- Good communication and interpersonal skills
- Customer focused
- A true team player
- Willing to continuously improve your skills and gain the necessary expertise
- You have an intermediate understanding of Windows and Linux environments.
- Some scripting experience in one of these languages is advantageous: bash, python, PowerShell.
- Working knowledge of cloud technologies (AWS / Azure / Google etc.) is advantageous. AWS is preferred.
