Flexera, a prominent player in the software management industry, is currently offering an exciting opportunity for fresh graduates to join their team as Senior Managers in Technical Support. This role requires candidates to hold a bachelor’s degree in computer science, information technology, or a related field, underlining the company’s preference for individuals with a strong technical foundation. Situated in the bustling tech hub of Bangalore, this position provides an excellent platform for recent graduates to kickstart their careers in technical support within the software industry. As a Senior Manager at Flexera, employees will have the opportunity to oversee and lead technical support teams, ensuring the delivery of exceptional services to clients.
Company Name: Flexera
Job Role: Senior Manage,Technical Support
Education Required: Bachelor’s degree in computer science, information technology or related field.
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Manage a team of technical support engineers, and potentially other managers in the future, to provide proactive and reactive support to customers.
- Coach, develop, and inspire team members on their personal and professional development plan. Complete performance reviews and goal setting exercises within company deadlines.
- Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together; empowering the team to perform at their highest level.
- Analyze situations and determine resources needed to solve them.
- Follow up with customers to gauge their satisfaction with problem resolution, identify technical support problem areas based on CSAT scores and feedback. Handle CTAs (Calls-To-Action) and implement corrective actions where needed.
- Ensure ongoing training for tech support staff, advise tech support staff on competency development.
- Collaborate with other support leaders across three regions (EMEA, North America, and APAC) to maintain a follow-the-sun support model for Flexera’s customers and partners.
- Create and maintain all documentation and procedures relating to Support.
Required Skills and Qualification:
- Bachelor’s degree in computer science, information technology or related field.
- Customer focused and able to empathize with their needs.
- Influence for Impact – Understands stakeholder impact. Fosters collaboration and communication. Listens and disagrees with candor and professionalism. Leads to get best from team and individuals and is accountable for results.
- Experience with staff recruitment and on-boarding.
- Strong verbal and written communication skills with the ability to articulate complex ideas into easy-to-understand business terms to different levels of an organization. Comfortable delivering presentations.
- Track record of collaboration and teamwork.
- Strong computer, analytical, overall management, and organizational skills.
- Innovative mindset and enthusiasm for process improvement.
- Fundamental understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
