ResMed, a global leader in digital health technology, is currently recruiting for the position of Technical Support Partner – SaaS in Bangalore. This role requires candidates to possess a Bachelor’s degree or equivalent experience. Freshers are encouraged to apply, making this an excellent opportunity for individuals entering the workforce or transitioning to a new field. As a Technical Support Partner – SaaS at ResMed, successful candidates will play a vital role in providing technical assistance and support to customers utilizing ResMed’s software as a service (SaaS) products. This position offers a unique chance to kickstart a career in the fast-growing field of digital health technology, with ample opportunities for learning and professional growth within a globally recognized company. Join ResMed in Bangalore and be part of a team dedicated to improving the lives of millions through innovative healthcare solutions.
Company Name: ResMed
Job Role: Technical Support Partner – SaaS
Education Required: Bachelor’s degree or equivalent experience
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products.
- Utilize the Salesforce Service Console to log customer cases.
- Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems.
- Utilize internal resources to assist in the prompt resolution of application and technical issues.
- Contribute to the maintenance and improvement of the knowledge base.
- Escalate calls to higher-level analysts according to defined support processes.
- Contribute to the monthly team goals.
- Your stakeholders & customers would be based in the US.
Required Skills and Qualification:
- Bachelor’s degree or equivalent experience.
- Excellent verbal and written communication skills.
- Good customer service skills in a SaaS based technical environment.
- Good problem-solving and prioritization abilities.
- Must be comfortable working in the US business hours.
- Electronic Health Record experience is preferred.
- Knowledge of the post-acute healthcare industry is preferred.
