IBM, a renowned global technology company, is currently seeking candidates for the position of Technical Support Engineer in Bangalore. Aspiring individuals for this role should possess a Bachelor’s Degree in a relevant field and exhibit a strong passion for technology. This opportunity welcomes freshers, offering them a platform to kickstart their career journey in the realm of technical support within one of the industry’s leading organizations.
Company Name: IBM ( International Business Machines)
Job Role: Technical Support Engineer
Education Required: Bachelor’s Degree
Experience Required: Freshers
Job Location: Bangalore
Role and Responsibilities:
- Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion.
- Operational management of clients (e.g. helping loading new data,
- maintaining and validating dashboard/report outputs, etc…)
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
- Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations.
- Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices.
- Collaborate with other departments in the company to achieve customer satisfaction.
Required Skills and Qualification:
- Knowledge and application of relational database concepts.
- Basic programming skills and web development understanding, e.g. Ruby on Rails, Javascript, HTML, CSS, SQL.
- Experience with Cloud computing (AWS/Azure/GCP)
- Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues.
- Skilled at completing technical design via iterative mockups.
- Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application /infrastructure support.
- Operational knowledge of IT infrastructure domains including data centers, network/communications, server utilization, virtual environments, storage, and application development & maintenance.
- Strong analytical and problem-solving skills.
- Strong skills in data analysis/manipulation.
- Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
- Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance.
- Ability to quickly context-switch between multiple complex work streams.
- Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
- Client-focused attitude — a customer advocate.
- Team player with solid communication and presentation skills.
