Ericsson, a global leader in telecommunications technology, is currently hiring for the position of Domain Support Specialist in Noida. This role offers an exciting opportunity for fresh graduates to kickstart their careers in the dynamic field of telecommunications. With no prior experience required, candidates from any graduate background are encouraged to apply. As a Domain Support Specialist at Ericsson, you will be immersed in a supportive environment where you will gain valuable knowledge and skills while providing essential support to the company’s operations.
Company Name: Ericsson
Job Role: Domain Support Specialist
Education Required: Any Graduate
Experience Required: Freshers
Job Location: Noida
Role and Responsibilities:
- Act as the escalation point with 24/7 coverage in Automated Operations for technical expertise needs.
- Constantly monitor ticket queues to ensure timely responses and proactive detection of possible failures.
- Participate in routine maintenance activities, conduct change impact analysis, and contribute to performance KPI reporting.
- Provide 24×7 incident management support, initiating necessary escalations and conducting incident resolution.
- Perform system administration tasks, maintain databases, and manage user access.
- Execute change introduction activities, perform service request fulfillment, and handle standard changes.
- Undertake proactive problem identification, investigate and diagnose issues, and propose solutions.
- Drive customer experience improvement initiatives and provide full support during problem management investigations.
Required Skills and Qualification:
- Knowledge Sharing and Collaboration Skills.
- Problem management.
- Business Continuity Management.
- Ericsson Customer Experience Assurance (CEA) Competence.
- Incident management.
- Business Understanding.
- Ericsson Customer Assurance Competence.
- MS TOP.
- Customer Experience Improvement.
- Service Request Fulfilment (OMS).
- Customer Complaint Resolution.
- System Administration.
- RAN Configuration Knowledge.
