American Express, a renowned financial services company, is currently hiring for the position of TCPS Analyst in Gurgaon. This role presents an exciting opportunity for individuals from any graduate background, whether fresh graduates or those with up to 3 years of experience, to join a dynamic team in the heart of the financial industry. As a TCPS Analyst at American Express, you will be responsible for analyzing and managing transactions to ensure compliance with company policies and regulations.
Company Name: American Express
Job Role: TCPS Analyst
Education Required: Any Graduate
Experience Required: 0 – 3 years
Job Location: Gurgaon
Role and Responsibilities:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveler cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, overspending, and Excessive balance cases.
- Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation.
- Leverage expertise in analyzing risk-related data, and identifying fraud connections.
- Manage change effectively to meet / exceed performance targets.
Required Skills and Qualification:
- Graduate with 0 – 3 years of Prior Experience.
- Work in a 24*7 work environment in a customer-facing calling profile.
- Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.
- Good oral and written communication skills in English.
- Good listening and decision-making skills.
- An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfillment and risk.
