Oracle, a global leader in cloud computing and enterprise software solutions, is currently seeking candidates for the position of Customer Service Admin Support A3 in Bengaluru. With an educational requirement of any graduate and an experience range of 0 to 2+ years, this role presents an exciting opportunity for individuals at various stages of their careers. As a Customer Service Admin Support A3 at Oracle, you will play a crucial role in delivering exceptional service to clients, ensuring smooth operations, and addressing customer inquiries and concerns effectively. This position offers a chance to work in a dynamic and collaborative environment, where you can develop your skills and grow professionally within one of the world’s leading technology companies.
Company Name: Oracle
Job Role: Customer Service Admin Support A3
Education Required: Any Graduate
Experience Required: 0 to 2+ years
Job Location: Bengaluru
Role and Responsibilities:
- In this role, you will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including.
- but not limited to product compatibility configuration, and license reconciliation.
- support entitlements and validation, invoice, and shipping inquiries.
- electronic support troubleshooting and product availability.
- Key technical contact for clients and staff which includes training and coaching.
- Handle open service requests that are dispatched, implement fixes, (i.e. write SQL scripts, and document the case for escalation),
- analyze the hardware or software problem, and write case notes in the tracking system. Work is of moderate difficulty and needs some judgment.
- Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
- The position may work in a call center environment as needed.
- Also, you will be the point of contact for new customers.
- introducing and educating them on Oracle as a whole.
- You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
Required Skills and Qualification:
- Excellent communication skills.
- SQL (Structured Query Language)
