Teleperformance is currently inviting applications for the position of Voice Process Executive in Hyderabad. The role welcomes candidates from diverse educational backgrounds, requiring only any degree qualification. Prior experience is not specified, indicating an openness to fresh graduates and seasoned professionals alike. If you’re interested in joining a leading global provider of omnichannel customer experience management, seize the opportunity to attend the walk-in interviews scheduled from April 22nd to April 27th, 2024, between 10:30 AM and 5:00 PM. This walk-in hiring process provides a convenient platform for candidates to interact directly with the recruitment team and demonstrate their suitability for the role.
Company Name: Teleperformance
Job Role: Voice Process Executive
Education Required: Any degree
Experience Required: Hyderabad
Walkin Date: 22nd April 2024- 27 April 2024, 10.30 AM – 5.00 PM
Hiring Type: Walkin
Role and Responsibilities:
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call-handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure the resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Required Skill and Qualification:
- Proven customer support experience or sales experience.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
Walkin Date and Venue:
Walkin Date: 22nd April 2024- 27 April 2024, 10.30 AM – 5.00 PM.
Walkin Venue: INTERVIEW Address Teleperformance India Private Limited., NSL Centrum Mall, 2nd Floor, Lift Lobby-2, Plot No-1062 & 1063, Phase 5,KPHB Colony, (Landmark Reliance trends building), ( Road Opposite to Forum mall Lane), Hyderabad 500072.
