American Express is currently recruiting for the position of Customer Service Analyst T2-II in Gurgaon. This role presents an excellent opportunity for fresh graduates from renowned universities, regardless of their field of study. As a Customer Service Analyst at American Express, you will play a pivotal role in delivering exceptional service to customers. No prior experience is necessary, making this an ideal opportunity for recent graduates to launch their careers with a globally recognized company. If you are passionate about customer service and eager to work in a dynamic and collaborative environment, consider applying for this position.
Company Name: American Express
Job Role: Customer Service Analyst T2-II
Education Required: Graduate in any stream from a renowned University.
Experience Required: Freshers
Job Location: Gurgaon
Role and Responsibilities:
- Ensuring that metrics such as Quality, Compliance & Productivity are met.
- Adherence to schedule (attendance, start/finish time, breaks).
- Take ownership of the email/issue and resolve to customer’s expectations to deepen the relationship and achieve the highest level of customer satisfaction.
- Understand, determine, and anticipate customer needs and present solutions as appropriate.
- Ensure all actions and requests are attended to within the service level agreements.
- Escalate unresolved issues to senior representative or team leader.
- Maintain a positive and effective work environment.
- Observe privacy acts at all times when dealing with customers.
- Actively uphold the blue box values by not engaging in behaviors that do not support our corporate objectives to improve all areas of the service profit chain.
- Support changes that will be implemented out of business needs, adjustments to company policies, and processes.
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client.
- Actively uphold the blue box values.
Required Skills and Qualifications:
- Should be self-driven and highly motivated.
- Candidate must-see work with a primary sense of servicing our customers with first interaction resolution.
- Should have Neesh communication skills both Oral and written.
- Understand Amex values and business ethics.
- Experience in Customer Service, Corporate Services, and client management is preferred.
- Graduate in any stream from a renowned University.
- Strong organizational skills and ability to work as part of a team to achieve goals.
- Proven experience with negotiating/problem-solving.
- Ability to work within a busy and demanding team environment.
- Commitment to the highest level of customer service,
- Analytical and problem-solving skills,
- Ability to identify and act on issues that may impact this corporate client,
- Ability to manage own priorities.
- Strong knowledge of PC-based software including MS Office and Outlook.
