Company: Cisco
Website: www.cisco.com
Eligibility: Bachelors Degree
Experience:
2 - 5 yrs
Location: Bangalore
Job Role: Software Engineer - Monitoring tool | Support - BLR
JOB SUMMARY:
Company Profile:
Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. At Cisco customers come first and an integral part of our DNA is creating long-lasting customer partnerships and working with them to identify their needs and provide solutions that support their success.
Job
Description:
1. Configure, maintain and support production monitoring tools
2. Ensure that SLAs are tracked and reported
3. Monitor internal and customer facing tools and reports
4. Develop solutions that improve root cause analysis effectiveness
5. Provide technical expertise to support interpretation of data collected by monitoring solutions
6. Coordinating with internal teams
7. Taking ownership of customer issues reported and seeing problems through to resolution
8. Researching, diagnosing, fixing and identifying solutions to resolve basic configuration issues
9. Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates
Candidate Profile:
Qualifications/Experience: Bachelors Degree (or above) in Engineering/Computer Science with an overall work Experience of 2 - 5 years.
Required Skills:
1. Experience in monitoring different tools Nagios, AWS CloudWatch, SolarWinds(Pingdom) and Grafana
2. Ability to handle various tasks and priorities in a dynamic environment
3. Demonstrate effective initiative, interpersonal and analytical skills, attention to details, judgment and follow through
4. Ability to communicate effectively, verbally and in writing, with technical, business, and management staff
5. Knowledge of Windows and Linux operating systems
6. Knowledge of Cisco Location Services (MSE/CMX) is a plus
7. Prior customer support experience preferred
8. Experience with incident management logging/tracking systems.
9. Basic Scripting knowledge
|
