Company: Logicsoft
Website: www.logicsoft.com
Eligibility: B.Tech/MCA Degree
Experience:
3.5+ yrs
Location: Delhi & NCR
Job Role: Server Support Engineer
JOB SUMMARY:
Company Profile:
Logicsoft founded in 1995 in New Delhi by a team of entrepreneurs from prestigious engineering institutions of India to consult, design, develop, implement and support the then emerging Internet space in India.
Job
Description:
1. Provide second-level support of Concerto Cloud's infrastructure, virtual machines, and customers in a fast-paced, highly-available, cutting-edge environment
2. Manage Windows Server 2012 R2 and 2008 R2 Active Directory domains, including planning, configuring, optimizing, and maintaining
3. Support and maintain all servers, SANs, network equipment, and other related software/hardware for Cloud customers
4. Take on and complete project-based work, during periods of downtime, as delegated from Cloud and Application Engineers
5. Operate as a World-Class customer support agent in order to facilitate a high degree of customer satisfaction for all Cloud customers daily
6. Participate in team building exercises and develop strong relationships with team members and customers.
7. Seek ways to contribute to continuous improvement during downtime either through working projects or personal training on new topics
8. Fulfill the role of Peer Partner to newly hired team members
9. Report to the role of Cloud Operations Manager
Candidate Profile:
Education:
1. Bachelors Degree in Business, Accounting, MIS or equivalent experience
2. Masters Degree in Business, Accounting, MIS or equivalent experience
Experience:
1. Minimum three years technical expertise in systems installation, configuration, maintenance, and support
2. Three years experience supporting customer environments within Public or Private Cloud
Skills:
1. Experience with VMWare ESX or Microsoft Hyper-V hypervisor
2. Demonstrate strong experience in at least one of the four following areas: Windows Server System Administration, SAN Administration, Virtualization Administration, or SQL Administration
3. Demonstrated understanding of Cloud System Architecture
4. Demonstrated understanding of High Availability, Business Continuity, and Disaster Recovery concepts and requirements
5. Proficient in Microsoft Office applications
6. Excellent communication and relationship building skills
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