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Company: Wipro
Website: www.wipro.com
Eligibility: Any Graduate
Experience:
Freshers
Location: Mumbai
Job Role: System Engineer
JOB SUMMARY:
Company Profile:
Wipro Ltd is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.7 Billion for the financial year ended Mar 31, 2016.
Job
Description:
1. Excellent communication skills,
2. Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
3. Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
4. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
5. Answer incoming calls and respond to customer’s emails intimely manner.
6. Manage and resolve customer complaints.
7. Identify and escalate issues to supervisors as and when needed.
8. Provide product and service information to customers.
9. Research required information using available resources andOffer Solution to customers.
10. Research, identify, and resolve customer complaints usingapplicable software.
11. Route calls and tickets to appropriate resources and Domains whocan best support he user,
12.Document all call information according to standard operatingprocedures.
13. Recognize, document, and alert the management team of trends incustomer calls.
14. Create SOPs for new Issues and resolution given.
15. Complete call logs and reports.
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