ABB, a global leader in electrification, robotics, and automation, is currently seeking a qualified individual for the position of HR Operations Specialist – ELC. To be eligible for this role, candidates are required to possess a Bachelor’s degree in any stream, reflecting ABB’s commitment to a diverse range of educational backgrounds. The ideal candidate would have 1-3 years of experience, underscoring the company’s preference for professionals with a solid foundation in HR operations. This role is based in the vibrant city of Bangalore, strategically located in India’s dynamic technology and business hub.
Company Name: ABB
Job Role: HR Operations Specialist – ELC
Education Required: A Bachelor’s degree in any stream
Experience Required: 1-3 years
Job Location: Bangalore
Role and Responsibilities:
- Handling employee queries both over the phone and through the IT (ticketing tool)
- Managing multiple demands on time and work with cross-functional teams.
- Excellent grasping powers able to understand the various processes.
- Capturing ELCM-related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool)
- Ensuring execution and delivery of ELCM services according to defined service level agreement(s) like TAT, quality and customer satisfaction (C-SAT)
- Ensuring attention to detail and accuracy.
- Willingness to learn and implement the learning in an innovative manner.
Required Skills and Qualification:
- A Bachelor’s degree in any stream.
- At least 1-3 years of experience in HR shared services in a global organization will be advantageous.
- Proficiency in MS office and excellent written and verbal communication skills.
- A collaborative, solutions-oriented approach and strong analytical skills.
- A proactive way of working to serve customers with a “can-do” attitude.
- Willingness to work in night shift.
- Ability to work in a fast-paced, multi-tasking, high transaction team environment.
