Accenture is hiring for the role of Application Tech Support Practitioner at their Gurgaon location. The position is open to graduates with 0 to 2 years of experience. As an Application Tech Support Practitioner, you will be responsible for providing technical support and ensuring the smooth operation of applications.
Company Name: Accenture
Job Role: Application Tech Support Practitioner
Education Required: Any Graduate
Experience Required: 0 – 2 years
Job Location: Gurgaon
Roles and Responsibilities:
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.
- Interpret client issues and design appropriate resolutions based on product knowledge.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Collaborate with cross-functional teams to address client needs and improve system performance.
- Stay up-to-date with the latest product updates and enhancements.
- Contribute to the development and improvement of support processes and documentation.
Required Skills and Qualifications:
- Service Desk Management.
- Service Desk Voice Support.
- 15 years of full-time education.
