Accenture is currently seeking candidates for the role of Application Tech Support Practitioner in Bangalore. This position requires candidates to have a Bachelor’s degree or graduation, welcoming applicants from various educational backgrounds. With 0-2 years of experience, this role provides an excellent opportunity for both fresh graduates and those with some experience to begin or further their careers in technical support. As an Application Tech Support Practitioner at Accenture, successful candidates will play a vital role in providing technical assistance and support for applications, contributing to the smooth operation of Accenture’s technology systems.
Company Name: Accenture
Job Role: Application Tech Support Practitioner
Education Required: Bachelor’s Degree or Graduation
Experience Required: 0-2 years
Job Location: Bangalore
Role and Responsibilities:
- Provide service desk voice support to clients, accurately defining and resolving issues based on deep product knowledge.
- Manage service desk operations, ensuring world-class system performance and exceptional communication with clients.
- Interpret and design resolutions for client issues.
- utilizing exceptional communication skills and deep product knowledge.
- Collaborate with cross-functional teams to ensure quality and timely issue resolution.
Required Skills and Qualification:
- Service Desk Voice Support, Service Desk Management.
- Strong understanding of IT operations and service desk management.
- Experience with incident management and problem management processes.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team environment. Additional Information.
- The candidate should have 0-2 years of experience in Service Desk Management.
- The ideal candidate will possess a strong educational background in Information Technology Operations or a related field.
- This position is based at our Bengaluru office.
