Accenture, a prominent global professional services company, is currently seeking candidates for the role of Application Tech Support Practitioner in Mumbai. This position requires candidates to hold at least a Bachelor’s degree, with a preference for those who also possess ITIL technical certification, although it is not mandatory. With a range of 0 to 2 years of experience, this role is open to both fresh graduates and individuals with some prior experience in technical support. As an Application Tech Support Practitioner at Accenture in Mumbai, you will play a crucial role in providing technical assistance and support to clients, ensuring the smooth functioning of various applications. This opportunity offers a platform for learning and growth within a dynamic and collaborative work environment.
Company Name: Accenture
Job Role: Application Tech Support Practitioner
Education Required: a bachelor’s degree b Good to have ITIL technical certification
Experience Required: 0-2 year(s)
Job Location: Mumbai
Role and Responsibilities:
- Provide technical support for Microsoft Windows Desktop Management, troubleshooting and resolving technical issues related to desktop management.
- Ensure smooth functioning of IT production systems and services based on operational requirements and service agreements.
- Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents and problems.
- Maintain accurate documentation of technical issues and resolutions, ensuring knowledge management and sharing best practices with the team.
Required Skills and Qualification:
- Must To Have Skills: Strong knowledge of Microsoft Windows Desktop Management.
- Good To Have Skills: Knowledge of Active Directory, SCCM, and PowerShell scripting.
- Experience in troubleshooting and resolving technical issues related to desktop management.
- Experience in maintaining and supporting IT production systems and services. Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
