ACI Worldwide, a prominent global provider of real-time electronic payment and banking solutions, is actively seeking candidates for the role of Unified Communications Engineer in multiple locations including Bangalore, Pune, and Maharashtra. The position requires candidates to hold a Bachelor’s degree in Electronics Engineering (BTech), Information Technology (BE/BTech), Computer Science (MSc), or a Master’s in Computer Applications (MCA). Freshers are encouraged to apply, as this role offers an excellent opportunity to kickstart a career in the fast-paced field of unified communications. As a Unified Communications Engineer at ACI Worldwide, individuals will be involved in the design, implementation, and maintenance of cutting-edge communication systems, contributing to the seamless flow of information critical for the company’s operations.
Company Name: ACI Worldwide
Job Role: Unified Communications Engineer
Education Required: BTech Electronics, BE / BTech IT, MSc Computer Sc, MCA
Experience Required: Freshers
Job Location: Bangalore, Pune
Role and Responsibilities:
- Infrastructure Support: Collaborate with cross-functional teams to support the voice and endpoint environment.
- Support of Cisco and other hardware gateways (ISDN, SIP, TCP/IP)
- Deploy, troubleshoot, monitor, and optimize IP telephony, voice, video, and mobility solutions.
- Assist in software upgrades for existing Cisco voice deployments.
- Provide technical assistance to Corporate Offices and other professionals.
- Cisco Call Manager (Cisco Unified Communications Manager)
- Genesys Cloud IVR: Leverage Genesys Cloud for contact center solutions & Collaborate with business partners, internal clients, and vendors.
- Maintain, deploy, and troubleshoot Genesys Cloud-related issues.
- Design and implement IVR systems to enhance customer interactions.
- Optimize call flows and analyze call detail records.
- Understand IVR’s role in complex multi-component environments.
- Video Conferencing: Assist with the implementation of Conference Space solutions (MS Teams Room/Webex) & ensure seamless video communication across the organization.
- Assist in training and supporting ACI end-user base.
Required Skills and Qualifications:
- Bachelor’s degree in computer science, Information Technology, or related field.
- Enterprise-scale VoIP and Video over IP network environments (Cisco, Microsoft).
- SIP, DNS, MPLS, ISDN, and existing networks and applications.
- Deep understanding of IVR’s role in complex multi-component environments.
- Remote monitoring and management of enterprise IPT environments.
- End-user support in MS Teams, and Cisco VoIP/CUCM environments.
- Microsoft Office suite proficiency.
- Technical assistance for ISP outages and related issues.
