Amazon is seeking passionate and skilled individuals for the role of Cloud Support Associate at its Bangalore location. This opportunity is open to graduates from any discipline, making it an excellent starting point for candidates with 0 to 1 year of experience who are eager to begin a career in cloud technology.
Company Name: Amazon
Job Role: Cloud Support Associate
Education Required: Any Graduate
Experience Required: 0 – 1 year
Job Location: Bangalore
Roles and Responsibilities:
- On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat.
- You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
Required Skills and Qualifications:
- 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP).
- Troubleshooting / Support experience.
- Excellent oral and written communication skills.
