Amazon is looking to hire IT Support Associates at their Bangalore office. Candidates with a bachelor’s degree or diploma and 0 to 18 months of experience are eligible to apply. This role offers an exciting opportunity to provide technical support and ensure smooth IT operations within one of the world’s leading technology companies.
Company Name: Amazon
Job Role: IT Support Associate
Education Required: Bachelor’s degree/ Diploma
Experience Required: 0 to 18 Months
Job Location: Bangalore
Roles and Responsibilities:
- Effective Communication Skills: Demonstrating proficiency in clear and concise communication.
- This role needs interaction with Amazon Internal customers including APAC/EMEA/AMER Operation /IT team/ Customer support.
- Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
- Basic Knowledge of IT Troubleshooting on end-user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
- Basic Understanding and troubleshooting skills on Various Operating systems specifically on Windows and Linux
- This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in a 24*7 operating environment.
- Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
- This role will be working from Bangalore (BLR18) Corporate office.
Required Skills and Qualifications:
- Bachelor’s degree/ Diploma.
- 0 months to 18 months of work experience.
- Good communication skills.
